Shipping Policy

Because premium streetwear deserves premium service

At Drapelio, we craft our streetwear collections with the same precision we apply to our customer experience. Our shipping and returns policies are designed to provide seamless service that matches the quality of our urban-inspired apparel.

SHIPPING INFORMATION

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary based on destination and customs processing. We currently ship worldwide, excluding certain restricted Asian and remote regions.

International Shipping

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the order total and will be collected upon delivery.

RETURNS & EXCHANGES

Our Return Policy

We stand behind our premium streetwear with a 15-day return policy from the delivery date. To be eligible for return or exchange, items must be:

• Unworn, unwashed, and in original condition
• With all tags and packaging intact
• Accompanied by the original receipt or order confirmation

Step-by-Step Return Process

Step 1: Initiate Your Request

Email our Style Concierge Team at [email protected] with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return (helps us improve your streetwear experience)
• Preferred resolution (refund or exchange)

Step 2: Receive Your Authorization

Within 48 hours, we’ll email:

• Return Authorization Number (RMA)
• Prepaid return shipping label (for US customers)
• International return instructions (if applicable)

Step 3: Package & Ship

Securely repackage items with the original packaging materials and include the completed return form (we’ll provide this). Affix the provided label and drop at any authorized shipping center.

Step 4: Processing

Allow 3-5 business days for processing after we receive your return. We’ll email confirmation once completed.

Refund Timeline & Methods

Your refund will be processed within 5 business days of receiving your return. The refund method depends on your original payment:

• Credit/Debit Cards: 3-10 business days to reflect on your statement (varies by bank)
• PayPal: 24-48 hours to your PayPal balance

Original shipping fees are non-refundable except for defective items.

Exchanges

For size exchanges (available for all Tops and Bottoms categories):

• Follow the standard return process
• Specify your desired size in the return request
• We’ll ship the new item once we receive your return

Exchanges ship free of charge within the same product category.

International Returns

For customers outside the US (excluding restricted Asian and remote regions):

• You’ll be responsible for return shipping costs
• We recommend using tracked shipping (DHL/FedEx)
• Include all customs documentation with “Returned Goods” clearly marked

Return Request Template

For any questions about our shipping or returns policy, contact our Style Concierge Team at [email protected].

Drapelio – Where premium streetwear meets premium service.