Because premium streetwear deserves premium service

At Drapelio, we craft our streetwear collections with the same precision we apply to our customer experience. If your purchase doesn’t meet your expectations, our seamless returns process ensures your satisfaction remains as impeccable as our stitching.

1. RETURN & EXCHANGE WINDOW

You have 15 days from the delivery date to initiate returns or exchanges. All items must be:

  • Unworn, unwashed, and in original condition
  • With all tags and packaging intact
  • Accompanied by the original receipt or order confirmation
Note on Final Sale Items: Through analysis of our product categories, we’ve identified that certain outerwear pieces marked as “Final Sale” cannot be returned due to their limited-edition nature. These will be clearly labeled during checkout.

2. STEP-BY-STEP RETURN PROCESS

Step 1: Initiate Your Request

Email our Style Concierge Team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return (helps us improve your streetwear experience)
  • Preferred resolution (refund or exchange)

Step 2: Receive Your Authorization

Within 48 hours, we’ll email:

  • Return Authorization Number (RMA)
  • Prepaid return shipping label (for US customers)
  • International return instructions (if applicable)

Step 3: Package & Ship

Securely repackage items with the original packaging materials and include the completed return form (we’ll provide this). Affix the provided label and drop at any authorized shipping center.

Step 4: Processing

Allow 3-5 business days for processing after we receive your return. We’ll email confirmation once completed.

3. REFUND TIMELINE & METHODS

Your refund will be processed within 5 business days of receiving your return. The refund method depends on your original payment:

  • Credit/Debit Cards: 3-10 business days to reflect on your statement (varies by bank)
  • PayPal: 24-48 hours to your PayPal balance

Original shipping fees are non-refundable except for defective items.

4. EXCHANGES

For size exchanges (available for all Tops and Bottoms categories):

  1. Follow the standard return process
  2. Specify your desired size in the return request
  3. We’ll ship the new item once we receive your return

Exchanges ship free of charge within the same product category.

5. RETURN REQUEST TEMPLATE

Copy and paste this template into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number] Dear Drapelio Style Team, I would like to initiate a return/exchange for my recent order: Order Number: [Insert] Item(s) for Return: [Product Name, Size, Color] Reason: [Select: Wrong Size/Changed Mind/Defective/Other] Please process as: [Refund to original payment method / Exchange for Size: _____] Additional Notes: [Any special requests] Thank you, [Your Full Name] [Your Email Address] [Best Contact Number]

6. INTERNATIONAL RETURNS

For customers outside the US (excluding restricted Asian and remote regions):

  • You’ll be responsible for return shipping costs
  • We recommend using tracked shipping (DHL/FedEx)
  • Include all customs documentation with “Returned Goods” clearly marked

For any questions about our returns policy, contact our Style Concierge Team at [email protected]

Drapelio – Where premium streetwear meets premium service.