Welcome to the Drapelio movement, where premium streetwear meets effortless global delivery. Below you’ll find answers to our most common questions about our products, shipping, returns and more. Your style journey starts here.

Product Questions

What styles does Drapelio specialize in?
We craft premium contemporary menswear with a streetwear edge, focusing on versatile layers, oversized silhouettes, and seasonless staples. Our collections feature carefully curated tops, bottoms, outerwear and accessories designed to work together seamlessly.
Where are Drapelio products made?
All Drapelio garments are designed in our Columbus studio with meticulous attention to detail in every stitch. We partner with ethical manufacturers who share our commitment to quality craftsmanship.
How do I choose the right size?
Our pieces feature intentionally oversized silhouettes with a relaxed streetwear fit. We recommend checking individual product measurements against your favorite well-fitting garment. For tailored advice, email our style team at [email protected].

Ordering & Account

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, hassle-free checkout. All transactions are encrypted for your protection.
Can I modify or cancel my order after placing it?
Due to our fast 1-2 business day processing time, order modifications/cancellations must be requested within 2 hours of purchase. Contact us immediately at [email protected] with your order number.
Do you offer student/military discounts?
We periodically offer special promotions to our community. Join our mailing list or follow us on social media to be the first to know about exclusive offers.

Shipping & Delivery

What are my shipping options?
We offer two premium delivery services:

Express Shipping ($12.95): 10-15 business days via DHL/FedEx with real-time tracking
Free Standard Shipping: 15-25 business days via EMS (orders over $50)
Do you ship worldwide?
Yes! We deliver globally from our Columbus headquarters, excluding some Asian and remote regions. All packages include customs documentation for smooth international clearance.
How can I track my order?
You’ll receive email updates at every stage of your delivery journey. Express orders include real-time tracking, while standard shipping provides a tracking number via email once dispatched.

Returns & Exchanges

What’s your return policy?
We offer hassle-free 15-day returns from your delivery date. Items must be unworn, with tags attached, in original packaging. Email [email protected] to initiate your return.
Do you offer exchanges?
Currently we process returns for refunds only. For size exchanges, we recommend placing a new order for your preferred size while returning the original item.
How long do refunds take?
Once we receive your return, processing takes 3-5 business days. Your bank may require additional time to post the credit to your account.

Quality & Sustainability

How do you ensure product quality?
Every Drapelio garment undergoes rigorous quality inspection before shipping. Our premium streetwear is designed to withstand urban lifestyles while maintaining its distinctive aesthetic.
What are your packaging materials?
We use protective, sustainable packaging that reflects our environmental commitment without compromising the premium unboxing experience.
Can I recycle my Drapelio packaging?
Absolutely! All our packaging materials are 100% recyclable. We encourage repurposing our signature mailers for your own storage needs.

Still have questions? Our style concierge team is standing by at [email protected] to provide personalized assistance. Welcome to the Drapelio movement – where premium streetwear meets intentional design.